Delete your Trinity parent account
The Trinity Parent App and the parent portal at connect.trinitymandya.in are run by Trinity Centre for Learning, Mandya, Karnataka, India.
If you can sign in
Open the app, tap Profile, then Delete my account. Type "DELETE" to confirm. Your account is deleted straight away and you are signed out.
If you cannot sign in
Email us from the email address on your account, or tell us the mobile number the school has for you, with your child's name and class. Do not send a password or a sign-in code. We check the request with the school office and delete the account within 7 days.
What we delete and keep
We delete: your sign-in (phone, email or Google), your parent profile with your name, phone numbers, email and address, the link between you and your child, the devices registered for notifications, and the log of WhatsApp messages sent to you. You cannot undo this.
We keep:your child's school records — attendance, homework, tests, marks, results and fees. They belong to the school, not to the parent account, and teachers still need them. We keep academic records while your child studies at Trinity and for 3 years after they leave, and fee records for 8 years, as Indian tax law requires.
Deletion covers the live app database. Your details can stay in our encrypted automatic backups for about 12 months, until those copies are removed. It does not change other backup copies the school has already saved; write to us if you want those checked too. If another parent or guardian is linked to the same child, their account is not affected.